| 000 | 01279cam a2200265 a 4500 | ||
|---|---|---|---|
| 003 | EG-GiCUC | ||
| 005 | 20250223030816.0 | ||
| 008 | 130331s2011 ua d f m 000 0 eng d | ||
| 040 |
_aEG-GiCUC _beng _cEG-GiCUC |
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| 041 | 0 | _aeng | |
| 049 | _aGift | ||
| 097 | _aM.Sc | ||
| 099 | _aCai01.34.M.Sc.2011.Ne.F | ||
| 100 | 0 | _aNesma Ammar | |
| 245 | 1 | 4 |
_aThe factors influencing customers' complaining intentions within the Hospitality industry in Egypt / _cNesma Ammar ; Supervised Ehab Abouaish |
| 260 |
_aCairo : _bNesma Ammar , _c2011 |
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| 300 |
_a242 Leaves : _bcharts ; _c30cm |
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| 502 | _aThesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Management | ||
| 520 | _aThe area of customer complaints has received considerable attention especially within the service industry. Service failures are commonly practiced within the hospitality industry, thus customer dissatisfaction and its undesirable outcomes are automatically associated. This study examined the Egyptian customers complaining intentions within the hospitality industry | ||
| 700 | 0 |
_aEhab Abouaish , _eSupervisor |
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| 856 | _uhttp://172.23.153.220/th.pdf | ||
| 905 |
_aNazla _eRevisor |
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| 905 |
_aSamia _eCataloger |
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| 942 |
_2ddc _cTH |
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| 999 |
_c42370 _d42370 |
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