000			02253cam a2200325 a 4500
003			EG-GiCUC
005			20250223031541.0
008			160828s2015 ua d f m 000 0 eng d
040			_aEG-GiCUC _beng _cEG-GiCUC
041	0		_aeng
049			_aDeposite
097			_aM.Sc
099			_aCai01.18.03.M.Sc.2015.Sh.C
100	0		_aShimaa Salem Abdelghafar Salem
245	1	0	_aCustomer relationship management in call centers / _cShimaa Salem Abdelghafar Salem ; Supervised Abdelhadi N. Ahmed
246	1	5	_aإدارة علاقات العملاء فى مراكز الاتصال
260			_aCairo : _bShimaa Salem Abdelghafar Salem , _c2015
300			_a80 Leaves : _bcharts ; _c30cm
502			_aThesis (M.Sc.) - Cairo University - Institute of Statistical Studies and Research - Department of Mathematical Statistics
520			_aThis research deals with the role of quality of service management in achieving customers in telecommunications companies satisfaction consisted study a problem that both the quality and customer satisfaction have become a real concern for each nonprofit organization was or service designed to promote and want to achieve appropriate market position and seek some stability and continuity in the business scope. And services in general characterized by the inability to touch it, and the disparity in the level of service, and consumption in that one and other characteristics that make the quality assessment process more difficult compared to material goods. This study aimed at measuring the quality of services from a customer perspective and disclosure of benefits and the benefits they can get by the Company as a result of measuring the quality of its services and developing them down essential to the goal can not be to increase its market share and maximize profits, and knowledge of customers' attitudes towards services and thus improve this Services for the better
530			_aIssued also as CD
653		4	_aCall center
653		4	_aCustomer service
653		4	_aRelationship management
700	0		_aAbdelhadi Nibeh Ahmed , _eSupervisor
856			_uhttp://172.23.153.220/th.pdf
905			_aEnas _eCataloger
905			_aNazla _eRevisor
942			_2ddc _cTH
999			_c57576 _d57576