000			02955cam a2200337 a 4500
003			EG-GiCUC
005			20250223032708.0
008			210227s2020 ua f m 000 0 eng d
040			_aEG-GiCUC _beng _cEG-GiCUC
041	0		_aeng
049			_aDeposite
097			_aM.Sc
099			_aCai01.18.06.M.Sc.2020.Ye.A
100	0		_aYehia Ahmed Mohamed
245	1	0	_aAnalyze the waiting lines at ticket windows for Cairo Metro to improve customer service / _cYehia Ahmed Mohamed ; Supervised Hesham Makhlouf , Mohamed Mostafa
246	1	5	_aتحليل طوابير الانتظار عند شبابيك تذاكر مترو القاهرة لتحسين خدمة العميل
260			_aCairo : _bYehia Ahmed Mohamed , _c2020
300			_a56 Leaves ; _c30cm
502			_aThesis (M.Sc.) - Cairo University - Faculty of Graduate Studies for Statistical Research - Department of Statistical Quality Control and Quality Assurance
520			_aCairo is the largest city in the African Continent and the Middle East region with a population of over 20 million, representing more than 20% of the total population of Egypt. Cairo has terrible traffic jams and several traffic congestion problems which mean long waiting times for any transportation activities. Therefore, Cairo metro attracts plenty of passengers providing rapid and affordable transportation. At present, the metro stations in density populated areas such as Ain-shams, El-marge, Hadayeq El-maady and Dar El-Salam, where the metro is the main public transport in these areas face a major difficulty with the very large passengers' arrival rate at ticket windows in the morning intending to reach their work. The consequences are long waiting lines building up.The waiting lines form because passengers arrive at the ticket windows faster than they can be served. While the station servers are trying to serve at their fastest pace, the remarkably large queues indicate that there is a big problem that the station faces in its services, which must be dealt with rapidly. The main object of the study was analysing the queuing situation at ticket windows in the metro stations and writing a program to calculate the system performance measures, and use this program to propose appropriate solution to the metro management for service quality improvement. This research contains the analysis of queuing system at ticket windows for one of the metro stations as example. The data used was collected from extensive observations of the Ain Shams station. The appropriate queuing model was chosen and software program was written for this model
530			_aIssued also as CD
653		4	_aPassengers
653		4	_aQueuing theory
653		4	_aWaiting lines
700	0		_aHesham Makhlouf , _eSupervisor
700	0		_aMohamed Mostafa , _eSupervisor
856			_uhttp://172.23.153.220/th.pdf
905			_aNazla _eRevisor
905			_aShimaa _eCataloger
942			_2ddc _cTH
999			_c80010 _d80010