Thesis (M.Sc.) - Cairo University - Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance

The importance of measuring organizations{u2019} performance that emerged three decades ago is considered one of the essential elements to control the quality of performance within the organizations, especially, the transformation from local markets to a global market. The challenge is how to assess the performance of managers in the global economy, and thus there is a gap; it's how to measure the quality of performance of global managers in the global economy. The current thesis means to cover this gap through a comprehensive study of all performance measurement tools and study the disadvantages and advantages. The thesis is divided to five chapters, namely: 1- Chapter One: includes an introduction to the thesis and its goals; also an explanation of the vital role of managers in light of global management and the challenges of different cultures in a global market. In addition to clarifying previous studies of performance measurement tools, the history of global management and a detailed explanation of problems and obstacles faced by the companies and individuals measuring the performance. 2- Chapter two: includes the more crucial definitions of performance measurement and globalization and that of managers. The thesis also clarifies the most important essential tasks of their jobs, and the factors influencing their performance. It also discusses the most important challenges facing global managers, such as the impact of major upgrades and updates in the technology, which completely affects the whole process. The thesis also clarifies the difference between the various organization types, such as global, international and others; finally the definition of the composite index

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