A study on accreditation effect quality of results in calibration laboratories on customer satisfaction : Case study /
Mahmoud Fathi Younes
A study on accreditation effect quality of results in calibration laboratories on customer satisfaction : Case study / دراسة عن تاثير اعتماد و جودة النتائج فى مختبرات المعايرة على رضاء العميل : دراسة حالة Mahmoud Fathi Younes ; Supervised Abdullah Abdulfatah - Cairo : Mahmoud Fathi Younes , 2016 - 111 Leaves ; 30cm
Thesis (M.Sc.) - Cairo University - Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance
This thesis study is investigate the effect of accreditation of calibration laboratory on the quality of result and the relationship between accreditation of calibration laboratory and customer satisfaction. Should there be a perceived significant relationship between the independent variable accreditation of calibration laboratory and the dependent variable customer satisfaction. All countries established framework of national quality infrastructure to release and breaking down technical barriers to trade which making greater integration of countries into the international trading system. Quality infrastructure, QI, refers to all aspects of metrology, standardization, testing, and accreditation. This includes both public and private institutions and the regulatory framework within which they operate. The research will study clauses of international standard ISO/IEC 17025 2General requirements for the competence of testing and calibration laboratories3 which use to accredited calibration laboratory to verify the quality of result and will investigate the impact on customer satisfaction
Calibration laboratories Customer satisfaction Quality of results
A study on accreditation effect quality of results in calibration laboratories on customer satisfaction : Case study / دراسة عن تاثير اعتماد و جودة النتائج فى مختبرات المعايرة على رضاء العميل : دراسة حالة Mahmoud Fathi Younes ; Supervised Abdullah Abdulfatah - Cairo : Mahmoud Fathi Younes , 2016 - 111 Leaves ; 30cm
Thesis (M.Sc.) - Cairo University - Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance
This thesis study is investigate the effect of accreditation of calibration laboratory on the quality of result and the relationship between accreditation of calibration laboratory and customer satisfaction. Should there be a perceived significant relationship between the independent variable accreditation of calibration laboratory and the dependent variable customer satisfaction. All countries established framework of national quality infrastructure to release and breaking down technical barriers to trade which making greater integration of countries into the international trading system. Quality infrastructure, QI, refers to all aspects of metrology, standardization, testing, and accreditation. This includes both public and private institutions and the regulatory framework within which they operate. The research will study clauses of international standard ISO/IEC 17025 2General requirements for the competence of testing and calibration laboratories3 which use to accredited calibration laboratory to verify the quality of result and will investigate the impact on customer satisfaction
Calibration laboratories Customer satisfaction Quality of results