أثر تطبيق منهجية إدارة الجودة الشاملة على إرتفاع مستوى جودة الخدمة بالمستشفيات : (Record no. 173345)
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| 000 -LEADER | |
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| fixed length control field | 07288namaa22004211i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - أخر تعامل مع التسجيلة | |
| control field | 20250809124237.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250804s2024 ua a|||frm||| 000 0 ara d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloguing agency | EG-GICUC |
| Language of cataloging | ara |
| Transcribing agency | EG-GICUC |
| Modifying agency | EG-GICUC |
| Description conventions | rda |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | ara |
| Language code of summary or abstract | ara |
| -- | eng |
| 049 ## - Acquisition Source | |
| Acquisition Source | إيداع |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 362.173068 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) | |
| Classification number | 362.173068 |
| Edition number | 21 |
| 097 ## - Degree | |
| Degree | دكتـــــوراه |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Local Call Number | Cai01.18.06.Ph.D.2024.سم.ا |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Authority record control number or standard number | سمية عبد الودود محمد كامل وهبي، |
| Preparation | preparation. |
| 245 10 - TITLE STATEMENT | |
| Title | أثر تطبيق منهجية إدارة الجودة الشاملة على إرتفاع مستوى جودة الخدمة بالمستشفيات : |
| Remainder of title | (دراسة حالة) / |
| Statement of responsibility, etc. | إعداد الباحثة سمية عبد الودود محمد كامل وهبي؛ تحت إشراف أ. د. عبد الهادي نبيه أحمد، د. محمد مصطفي النجدي. |
| 246 15 - VARYING FORM OF TITLE | |
| Title proper/short title | the impact of applying total quality management on rasing quality level of hospitals servic |
| 264 #0 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Date of production, publication, distribution, manufacture, or copyright notice | 2024 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 88 ورقة : |
| Other physical details | إيضاحيات ؛ |
| Dimensions | 30 cm. + |
| Accompanying material | CD. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rda content |
| 337 ## - MEDIA TYPE | |
| Media type term | Unmediated |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Source | rdacarrier |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | أطروحة (دكتوراه)-جامعة القاهرة، 2024. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | . ببليوجرافيا: اوراق 86-87. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | تهدف هذه الدراسة إلى تقييم تصور الموظفين والمرضى لجودة الخدمات المقدمة في المستشفيات، مع التركيز على مدى استجابة الخدمة لإحتياجات المريض المقيم، لا سيما حقه في معرفة نوعية العلاج قبل تناوله.<br/> بالرغم من تطبيق المستشفى محل الدراسة لمبادئ إدارة الجودة الشاملة، إلا أن هناك فجوة بين الممارسات الحالية ومتطلبات ضمان سلامة المريض ومركزيته في عملية الرعاية.<br/> تم تجميع وتحليل البيانات ميدانياً لـــ [318] حالة بمختلف التخصصات والمستويات الإدارية والأقسام، وتم اختيار عدد (249) إستمارة صالحة، رُصد منها عدد [31] طبيباً و [20] موظف و [198] مريض، وذلك بغرض تحديد أوجه القصور في تطبيق مبدأ التركيز على المريض.<br/> من المتوقع أن تساهم نتائج هذه الدراسة في تطوير منظومة متكاملة لتدريب الكادر التمريضي على أهمية تعريف المريض وإخباره بنوعية العلاج قبل إعطائه لأن ذلك حق اصيل للمريض وبند اساسى فى معايير الجوده اللازمه لأخذ أى اعتماد فى جودة المنشاءات الصحية، و بالتالى رفع مؤشرات السلامة والجودة في المستشفيات ، وتعزيز ثقة المرضى في الخدمات المقدمة، وذلك من خلال إدخال آلية تسجيل صوتي إلكترونية موثقة تقيد أطقم التمريض بإتباع البرتوكول الخاص بموضوع البحث والمذكور تفصيلاً أدناه.<br/> |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Quality in healthcare services is meeting the expectations and needs of customers in all service processes as well as diagnostic, treatment and care services in accordance with internationally established indicator standards. For this reason, it has become necessary to make some efforts to provide quality service. In this study, the perception of the quality of services provided in the hospital was evaluated based on the employees (doctors, nurses, and administrative staff) who can be called the internal customers of the hospital, as well as the patients evaluated as recipients of the level of service quality in the hospital or external customers, This is known in measuring the quality of health services in hospitals in what is called the output measurement approach, as one of the ways to know the level of service quality in the health institution - as will be explained in detail in the second chapter.<br/>جامعه القاهره<br/>الإداره العامه<br/>للدراسات العليا والبحوث<br/>and also to monitor the research problem that despite the application of a management methodology The overall quality and high level of service quality for patients in the hospital, but there is a weakness in responding to the requirements of some quality standards for the patient residing in the hospital. However, there is a weakness in responding to the requirements of the resident patient regarding the right to know the type of treatment given to him/her before taking it, which in turn is a weakness in applying the principle of customer focus / one of the most important principles of the Total quality management methodology, which in turn negatively affects the item of response and safety as one of the most important principles of service quality that Patients encounter it in hospitals and health care places, which care about and apply quality standards for health facilities like the health care organization in which this study was applied. For this purpose, a field study was conducted with the participation of a group of about 318 doctors, employees, and patients in various specialties, administrative levels, and departments, and 31 doctors and 20 employees were monitored among them And 198 patients. The study concluded with results and recommendations, the most important of which is the creation of an integrated system, including a training program for nursing to train on pressing a button in the patient’s room to record his name and the type of treatment before giving him any treatment. Follow-up and indicators are made of the results of recording the application of this nursing procedure inside the patients’ rooms, in what is known as Under the item identifying the patient before giving him any treatment and after monitoring and analyzing him, reports and indicators will be printed and the nursing reward or punishment will be printed - and when the system succeeds in this procedure in the long term, a notice about the high safety indicators will be raised on the hospital’s website in this item as a feature that distinguishes it from others. Hospitals<br/>Key |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Issues CD | صدر أيضًا كقرص مدمج. |
| 546 ## - LANGUAGE NOTE | |
| Text Language | النص بالعربية والملخص بالإنجليزية. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | المستشفيات |
| Source of heading or term | qrmak |
| General subdivision | ادارة |
| 653 #0 - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | جودة الخدمه الصحيه |
| -- | مبادئ إدارة الجوده الشامله |
| -- | المستشفى |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | عبد الهادي نبيه أحمد |
| Relator term | مشرف أطروحة. |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | محمد مصطفي النجدي |
| Relator term | مشرف أطروحة. |
| 900 ## - Thesis Information | |
| Grant date | 28 / 7 / 202 |
| Supervisory body | عبد الهادي نبيه أحمد |
| -- | محمد مصطفي النجدي |
| Discussion body | إيمان مصطفى مسلم |
| -- | عاطف رزق أبو زيد |
| Universities | جامعة القاهرة |
| Faculties | كلية الدراسات العليا للبحوث الاحصائية |
| Department | قسم الدراسات المهنية |
| 905 ## - Cataloger and Reviser Names | |
| Cataloger Name | Nadia |
| Reviser Names | Afaf |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Edition | 21 |
| Suppress in OPAC | No |
| Source of classification or shelving scheme | Home library | Current library | Date acquired | Inventory number | Full call number | Barcode | Date last seen | Effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | المكتبة المركزبة الجديدة - جامعة القاهرة | قاعة الرسائل الجامعية - الدور الاول | 04.08.2025 | 32153 | Cai01.18.06.Ph.D.2024.سم.ا | 01010100032153000 | 04.08.2025 | 04.08.2025 | Thesis |