Van der Wagen, Lynn. <br/><br/>
Customer service intelligence :  perspectives for human resources and training / 
Lynn Van Der Wagen. 
 - Oxford ;  Burlington, MA :  Butterworth-Heinemann,  2008. 
 - xx, 187 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>075068190X (pbk.) 9780750681902 (pbk.) 
<br/><br/><label>LCCN: </label>2008297529 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services--Study and teaching.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .V3543 2008 
<br/><br/><label>Dewey Class. No.: </label>658.812