TY  - BOOK
AU  - Van der Wagen,Lynn
TI  - Customer service intelligence: perspectives for human resources and training 
SN  - 075068190X (pbk.)
AV  - HF5415.5 .V3543 2008
U1  - 658.812 22
PY  - 2008///
CY  - Oxford, Burlington, MA
PB  - Butterworth-Heinemann
KW  - Customer services
KW  - Study and teaching
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/fy0803/2008297529.html
ER  -