@book{180361,
	author = {Steger, Jim. and Snyder, Mike.},
	title = {Working with Microsoft Dynamics CRM 4.0 /},
	publisher = {Microsoft Press,},
	year = {c2008.},
	address = {Redmond, Wash. :},
	edition = {2nd ed.},
	note = {In earlier edition, Mike Snyder's name appears as first author.}
}