TY  - BOOK
AU  - Steger,Jim
AU  - Snyder,Mike
TI  - Working with Microsoft Dynamics CRM 4.0
SN  - 9780735623781
U1  - 658.8 21
PY  - 2008///
CY  - Redmond, Wash.
PB  - Microsoft Press
KW  - Microsoft CRM
KW  - Customer relations
KW  - Data processing
KW  - Relationship marketing
N1  - In earlier edition, Mike Snyder's name appears as first author; Includes index; Bibliography: pages 607-615
ER  -