| 000 | 01050cam a2200301 a 4500 | ||
|---|---|---|---|
| 008 | 080328s2008 ne a b 001 0 eng d | ||
| 010 | _a 2008297529 | ||
| 020 | _a075068190X (pbk.) | ||
| 020 | _a9780750681902 (pbk.) | ||
| 040 |
_aUKM _cUKM _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.V3543 2008 |
| 082 | 0 | 4 |
_a658.812 _222 |
| 092 | 0 | 4 |
_a658.812 _bV2287 _221 |
| 099 |
_a04 _a658.812 V2287 |
||
| 100 | 1 | _aVan der Wagen, Lynn. | |
| 245 | 1 | 0 |
_aCustomer service intelligence : _bperspectives for human resources and training / _cLynn Van Der Wagen. |
| 260 |
_aOxford ; _aBurlington, MA : _bButterworth-Heinemann, _c2008. |
||
| 300 |
_axx, 187 p. : _bill. ; _c25 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xStudy and teaching. |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/fy0803/2008297529.html |
| 902 | _a1 | ||
| 905 |
_aEman _eRev. |
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| 905 |
_aJamal _eCat. |
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| 942 |
_2ddc _cBK |
||
| 999 |
_c122152 _d122152 |
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