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003			OSt
005			20250223033349.0
008			241219s2023 |||a|||f m||| 000 0 eng d
040			_aEG-GICUC _beng _cEG-GICUC _dEG-GICUC _erda
041	0		_aeng _beng _bara
049			_aDeposit
082	0	4	_a658.404
092			_a658.404 _221
097			_aPh.D
099			_aCai01.18.06.Ph.D.2023.Ma.A.
100	0		_aMarwa Mohamed Abd Al Aziz Al Mowafy, _epreparation.
245	1	0	_aAccreditation impact on enhancing customer relationship management and the organizational performance in egypt : _bCase study / _cBy Marwa Mohamed Abd Al Aziz Al Mowafy; Supervisor Prof. Dr. El-Sayed Ahmed El-Sherpieny, Prof. Dr. Lobna Eid Mohamed Al Tyeb, Dr. Basma Ezzat Hassan Mohammed.
246	1	5	_aتأثير الاعتماد في المنظمات علي تحسين ادارة علاقات العملاء والأداء في مصر : _bدراسة حالة /
264		0	_c2023.
300			_a130 Leaves : _billustrations ; _c30 cm. + _eCD.
336			_atext _2rda content
337			_aUnmediated _2rdamedia
338			_avolume _2rdacarrier
502			_aThesis (Ph.D)-Cairo University, 2023.
504			_aBibliography: pages 128-130.
520			_aAccreditation in healthcare is a crucial process that ensures healthcare organizations meet certain quality and safety standards. When viewed through the lens of project management, accreditation can be seen as a comprehensive project that involves several key project management principles and phases. 1. Initiation: This phase involved defining the purpose and scope of the accreditation process, accrediting the body, set goals, and initiate the project. the project's feasibility, objectives, and stakeholders are identified. 2. Planning: Project planning involves setting specific tasks, milestones, and timelines for the accreditation process by detailed project plan, resource allocation, and establishing quality measures to meet accreditation standards. 3. Execution: This stage involves the implementation of the plan, start to make necessary changes, addressing deficiencies, and ensuring compliance with the standards set by the accrediting body. 4. Monitoring and Controlling: Regular assessment and monitoring are to ensure the process stays on track. 5. Closure: Once the lab has met the necessary standards and requirements, the accreditation process is completed; final evaluations, documentation of the process, and potentially obtaining the accreditation certification.Throughout the entire accreditation process, effective communication, stakeholder engagement, risk management, and documentation is essential aligning with core project management principles. Accreditation is emerging as a preferred framework for building quality medical laboratory systems in resource-limited settings. Despite the low numbers of laboratories accredited to date, accreditation has the potential to improve the quality of health care for patients through the reduction of testing errors and attendant decreases in inappropriate treatment. Accredited laboratories can become more accountable and less dependent on external support. Efforts made to achieve accreditation may lead to improvements in the management of laboratory networks by focusing attention on areas of greatest need and may accelerate improvement in areas such as supply chain, training, and instrument maintenance. Laboratory accreditation may have a positive influence on performance in other areas of healthcare systems by allowing laboratories to demonstrate high standards of service delivery. Accreditation may provide an effective mechanism for health system improvement yielding long-term benefits in the quality, cost-effectiveness, and sustainability of public health programs. Further studies are needed to strengthen the evidence on the benefits of accreditation and to justify the resources needed to implement accreditation programs aimed at improving the performance of laboratory systems. The variability of test results and the frequency of errors may be reduced by implementing and monitoring a comprehensive laboratory quality management system. In developed country settings, this has included participation in regular proficiency testing (PT) and enrollment in accreditation programs. Accreditation provides verification that laboratories are adhering to established quality and competence standards deemed necessary for accurate and reliable patient testing and the safety of staff and the environment.
520			_aأصبح اعتماد المنظمات الصحية من المتطلبات الحكومية لتقديم الخدمة الطبية للعملاء و تماشيا مع الرؤية الاسترايجية و أهداف 2030 للدولة المصرية اصبح مهما تقديم خدمة بجودة عالية ضامنا سلامة المرضي و مستخدمي الخدمة الطبية في كل القطاعات شاملا التأمين الصحي و برغم انه تم اعتماد الكثير من المعامل في مصر لم يتم عمل دراسة علي تاثير الاعتماد علي الخدمة و اثرها علي التحسين المستمر و جودتها و الحصول علي ولاء و رضاء العملاء و في البحث تم دراسة :اثر الاعتماد على الاداء وتحسين مؤشرات الاداء و اثر الاعتماد على ادارة خدمة العملاء ورضاء العملاء داخل المعامل الطبيه.
530			_aIssues also as CD.
546			_aText in English and abstract in English.
650		7	_aProject Management _2qrmak
653		0	_aCRM(Customer Relationship Management _aKPIs(Key Performance Indicators ) _aEGAC (The Egyptian Accreditation Council ) _aGAHAR(General Authority for Health Accreditation & Regulations _aaccreditation _aQMS _amedical laboratory
700	0		_aEl-Sayed Ahmed El-Sherpieny _ethesis advisor.
700	0		_aLobna Eid Mohamed Al Tyeb _ethesis advisor.
700	0		_aBasma Ezzat Hassan Mohammed _ethesis advisor.
900			_b01-01-2023 _cEl-Sayed Ahmed El-Sherpieny _cLobna Eid Mohamed Al Tyeb _cBasma Ezzat Hassan Mohammed _UCairo University _FFaculty of Graduate Studies for Statistical Research _DDepartment of Project Management
905			_aSara _eHuda
942			_2ddc _cTH _e21 _n0
999			_c169569