000 02417cam a2200325 a 4500
003 EG-GiCUC
005 20250223031802.0
008 170905s2016 ua f m 000 0 eng d
040 _aEG-GiCUC
_beng
_cEG-GiCUC
041 0 _aeng
049 _aDeposite
097 _aM.Sc
099 _aCai01.18.06.M.Sc.2016.Ma.S
100 0 _aMahmoud Fathi Younes
245 1 2 _aA study on accreditation effect quality of results in calibration laboratories on customer satisfaction :
_bCase study /
_cMahmoud Fathi Younes ; Supervised Abdullah Abdulfatah
246 1 5 _aدراسة عن تاثير اعتماد و جودة النتائج فى مختبرات المعايرة على رضاء العميل :
_bدراسة حالة
260 _aCairo :
_bMahmoud Fathi Younes ,
_c2016
300 _a111 Leaves ;
_c30cm
502 _aThesis (M.Sc.) - Cairo University - Institute of Statistical Studies and Research - Department of Statistical Quality Control and Quality Assurance
520 _aThis thesis study is investigate the effect of accreditation of calibration laboratory on the quality of result and the relationship between accreditation of calibration laboratory and customer satisfaction. Should there be a perceived significant relationship between the independent variable accreditation of calibration laboratory and the dependent variable customer satisfaction. All countries established framework of national quality infrastructure to release and breaking down technical barriers to trade which making greater integration of countries into the international trading system. Quality infrastructure, QI, refers to all aspects of metrology, standardization, testing, and accreditation. This includes both public and private institutions and the regulatory framework within which they operate. The research will study clauses of international standard ISO/IEC 17025 2General requirements for the competence of testing and calibration laboratories3 which use to accredited calibration laboratory to verify the quality of result and will investigate the impact on customer satisfaction
530 _aIssued also as CD
653 4 _aCalibration laboratories
653 4 _aCustomer satisfaction
653 4 _aQuality of results
700 0 _aAbdullah Abdulfatah ,
_eSupervisor
856 _uhttp://172.23.153.220/th.pdf
905 _aNazla
_eRevisor
905 _aSamia
_eCataloger
942 _2ddc
_cTH
999 _c62182
_d62182