Developing a quality scale for E-government services in Egypt /
Yousra Magdy Mohamed Hosny
Developing a quality scale for E-government services in Egypt / Yousra Magdy Mohamed Hosny ; Supervised Ralf Klischewski - Cairo : Yousra Magdy Mohamed Hosny , 2013 - 125 Leaves ; 30cm
Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Technology - Based Management
A critical element in the evolution of governmental services through the internet is the development of websites that better serve the citizens' needs. To deliver superior service quality, governments need means for assessing the quality of such services. Therefore, this thesis is set out to develop, validate, and apply a scale that measures users' perceptions about the quality of the Egyptian e - government services
Developing a quality scale for E-government services in Egypt / Yousra Magdy Mohamed Hosny ; Supervised Ralf Klischewski - Cairo : Yousra Magdy Mohamed Hosny , 2013 - 125 Leaves ; 30cm
Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Technology - Based Management
A critical element in the evolution of governmental services through the internet is the development of websites that better serve the citizens' needs. To deliver superior service quality, governments need means for assessing the quality of such services. Therefore, this thesis is set out to develop, validate, and apply a scale that measures users' perceptions about the quality of the Egyptian e - government services