Developing a quality scale for E-government services in Egypt / Yousra Magdy Mohamed Hosny ; Supervised Ralf Klischewski
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TextLanguage: eng Publication details: Cairo : Yousra Magdy Mohamed Hosny , 2013Description: 125 Leaves ; 30cmOnline resources: Dissertation note: Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Technology - Based Management Summary: A critical element in the evolution of governmental services through the internet is the development of websites that better serve the citizens' needs. To deliver superior service quality, governments need means for assessing the quality of such services. Therefore, this thesis is set out to develop, validate, and apply a scale that measures users' perceptions about the quality of the Egyptian e - government services
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Thesis
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قاعة الثقاقات الاجنبية - الدور الثالث | المكتبة المركزبة الجديدة - جامعة القاهرة | Cai01.34.M.Sc.2013.Yo.D (Browse shelf(Opens below)) | Not for loan | 01010110063646000 |
Thesis (M.Sc.) - German University - Faculty of Postgraduate Studies and Scientific Research - Department of Technology - Based Management
A critical element in the evolution of governmental services through the internet is the development of websites that better serve the citizens' needs. To deliver superior service quality, governments need means for assessing the quality of such services. Therefore, this thesis is set out to develop, validate, and apply a scale that measures users' perceptions about the quality of the Egyptian e - government services
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