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1.
Service management : operations, strategy, information technology / James A. Fitzsimmons , Mona J. Fitzsimmons. by
Edition: 6th ed.
Material type: Article Article; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin , c2008
Availability: Items available for loan: قاعة الكتب - الدور الثاني (1)Location, call number: 658 F562 2008. Items available for reference: قاعة الكتب - الدور الثاني: Not for loan (1)Location, call number: 658 F562 2008 C.D..

2.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Series: The McGraw-Hill/Irwin series operations and decision sciences
Edition: 7th international ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2011
Availability: Items available for loan: مخزن الكتب - البدروم (1)Location, call number: 658 F562 2011 Store.

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