Accreditation impact on enhancing customer relationship management and the organizational performance in egypt : Case study /
Marwa Mohamed Abd Al Aziz Al Mowafy,
Accreditation impact on enhancing customer relationship management and the organizational performance in egypt : Case study / تأثير الاعتماد في المنظمات علي تحسين ادارة علاقات العملاء والأداء في مصر : دراسة حالة / By Marwa Mohamed Abd Al Aziz Al Mowafy; Supervisor Prof. Dr. El-Sayed Ahmed El-Sherpieny, Prof. Dr. Lobna Eid Mohamed Al Tyeb, Dr. Basma Ezzat Hassan Mohammed. - 130 Leaves : illustrations ; 30 cm. + CD.
Thesis (Ph.D)-Cairo University, 2023.
Bibliography: pages 128-130.
Accreditation in healthcare is a crucial process that ensures healthcare organizations meet certain quality and safety standards. When viewed through the lens of project management, accreditation can be seen as a comprehensive project that involves several key project management principles and phases.
1. Initiation: This phase involved defining the purpose and scope of the accreditation process, accrediting the body, set goals, and initiate the project. the project's feasibility, objectives, and stakeholders are identified.
2. Planning: Project planning involves setting specific tasks, milestones, and timelines for the accreditation process by detailed project plan, resource allocation, and establishing quality measures to meet accreditation standards.
3. Execution: This stage involves the implementation of the plan, start to make necessary changes, addressing deficiencies, and ensuring compliance with the standards set by the accrediting body.
4. Monitoring and Controlling: Regular assessment and monitoring are to ensure the process stays on track.
5. Closure: Once the lab has met the necessary standards and requirements, the accreditation process is completed; final evaluations, documentation of the process, and potentially obtaining the accreditation certification.Throughout the entire accreditation process, effective communication, stakeholder engagement, risk management, and documentation is essential aligning with core project management principles. Accreditation is emerging as a preferred framework for building quality medical laboratory systems in resource-limited settings. Despite the low numbers of laboratories accredited to date, accreditation has the potential to improve the quality of health care for patients through the reduction of testing errors and attendant decreases in inappropriate treatment. Accredited laboratories can become more accountable and less dependent on external support. Efforts made to achieve accreditation may lead to improvements in the management of laboratory networks by focusing attention on areas of greatest need and may accelerate improvement in areas such as supply chain, training, and instrument maintenance. Laboratory accreditation may have a positive influence on performance in other areas of healthcare systems by allowing laboratories to demonstrate high standards of service delivery.
Accreditation may provide an effective mechanism for health system improvement yielding long-term benefits in the quality, cost-effectiveness, and sustainability of public health programs. Further studies are needed to strengthen the evidence on the benefits of accreditation and to justify the resources needed to implement accreditation programs aimed at improving the performance of laboratory systems. The variability of test results and the frequency of errors may be reduced by implementing and monitoring a comprehensive laboratory quality management system. In developed country settings, this has included participation in regular proficiency testing (PT) and enrollment in accreditation programs. Accreditation provides verification that laboratories are adhering to established quality and competence standards deemed necessary for accurate and reliable patient testing and the safety of staff and the environment. أصبح اعتماد المنظمات الصحية من المتطلبات الحكومية لتقديم الخدمة الطبية للعملاء و تماشيا مع الرؤية الاسترايجية و أهداف 2030 للدولة المصرية اصبح مهما تقديم خدمة بجودة عالية ضامنا سلامة المرضي و مستخدمي الخدمة الطبية في كل القطاعات شاملا التأمين الصحي و برغم انه تم اعتماد الكثير من المعامل في مصر لم يتم عمل دراسة علي تاثير الاعتماد علي الخدمة و اثرها علي التحسين المستمر و جودتها و الحصول علي ولاء و رضاء العملاء
و في البحث تم دراسة :اثر الاعتماد على الاداء وتحسين مؤشرات الاداء و اثر الاعتماد على ادارة خدمة العملاء ورضاء العملاء داخل المعامل الطبيه.
Text in English and abstract in English.
Project Management
CRM(Customer Relationship Management KPIs(Key Performance Indicators ) EGAC (The Egyptian Accreditation Council ) GAHAR(General Authority for Health Accreditation & Regulations accreditation QMS medical laboratory
658.404
Accreditation impact on enhancing customer relationship management and the organizational performance in egypt : Case study / تأثير الاعتماد في المنظمات علي تحسين ادارة علاقات العملاء والأداء في مصر : دراسة حالة / By Marwa Mohamed Abd Al Aziz Al Mowafy; Supervisor Prof. Dr. El-Sayed Ahmed El-Sherpieny, Prof. Dr. Lobna Eid Mohamed Al Tyeb, Dr. Basma Ezzat Hassan Mohammed. - 130 Leaves : illustrations ; 30 cm. + CD.
Thesis (Ph.D)-Cairo University, 2023.
Bibliography: pages 128-130.
Accreditation in healthcare is a crucial process that ensures healthcare organizations meet certain quality and safety standards. When viewed through the lens of project management, accreditation can be seen as a comprehensive project that involves several key project management principles and phases.
1. Initiation: This phase involved defining the purpose and scope of the accreditation process, accrediting the body, set goals, and initiate the project. the project's feasibility, objectives, and stakeholders are identified.
2. Planning: Project planning involves setting specific tasks, milestones, and timelines for the accreditation process by detailed project plan, resource allocation, and establishing quality measures to meet accreditation standards.
3. Execution: This stage involves the implementation of the plan, start to make necessary changes, addressing deficiencies, and ensuring compliance with the standards set by the accrediting body.
4. Monitoring and Controlling: Regular assessment and monitoring are to ensure the process stays on track.
5. Closure: Once the lab has met the necessary standards and requirements, the accreditation process is completed; final evaluations, documentation of the process, and potentially obtaining the accreditation certification.Throughout the entire accreditation process, effective communication, stakeholder engagement, risk management, and documentation is essential aligning with core project management principles. Accreditation is emerging as a preferred framework for building quality medical laboratory systems in resource-limited settings. Despite the low numbers of laboratories accredited to date, accreditation has the potential to improve the quality of health care for patients through the reduction of testing errors and attendant decreases in inappropriate treatment. Accredited laboratories can become more accountable and less dependent on external support. Efforts made to achieve accreditation may lead to improvements in the management of laboratory networks by focusing attention on areas of greatest need and may accelerate improvement in areas such as supply chain, training, and instrument maintenance. Laboratory accreditation may have a positive influence on performance in other areas of healthcare systems by allowing laboratories to demonstrate high standards of service delivery.
Accreditation may provide an effective mechanism for health system improvement yielding long-term benefits in the quality, cost-effectiveness, and sustainability of public health programs. Further studies are needed to strengthen the evidence on the benefits of accreditation and to justify the resources needed to implement accreditation programs aimed at improving the performance of laboratory systems. The variability of test results and the frequency of errors may be reduced by implementing and monitoring a comprehensive laboratory quality management system. In developed country settings, this has included participation in regular proficiency testing (PT) and enrollment in accreditation programs. Accreditation provides verification that laboratories are adhering to established quality and competence standards deemed necessary for accurate and reliable patient testing and the safety of staff and the environment. أصبح اعتماد المنظمات الصحية من المتطلبات الحكومية لتقديم الخدمة الطبية للعملاء و تماشيا مع الرؤية الاسترايجية و أهداف 2030 للدولة المصرية اصبح مهما تقديم خدمة بجودة عالية ضامنا سلامة المرضي و مستخدمي الخدمة الطبية في كل القطاعات شاملا التأمين الصحي و برغم انه تم اعتماد الكثير من المعامل في مصر لم يتم عمل دراسة علي تاثير الاعتماد علي الخدمة و اثرها علي التحسين المستمر و جودتها و الحصول علي ولاء و رضاء العملاء
و في البحث تم دراسة :اثر الاعتماد على الاداء وتحسين مؤشرات الاداء و اثر الاعتماد على ادارة خدمة العملاء ورضاء العملاء داخل المعامل الطبيه.
Text in English and abstract in English.
Project Management
CRM(Customer Relationship Management KPIs(Key Performance Indicators ) EGAC (The Egyptian Accreditation Council ) GAHAR(General Authority for Health Accreditation & Regulations accreditation QMS medical laboratory
658.404