MARC details
| 000 -LEADER |
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| fixed length control field |
06448namaa22004331i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - أخر تعامل مع التسجيلة |
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| control field |
20250223033349.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
241219s2023 |||a|||f m||| 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloguing agency |
EG-GICUC |
| Language of cataloging |
eng |
| Transcribing agency |
EG-GICUC |
| Modifying agency |
EG-GICUC |
| Description conventions |
rda |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| Language code of summary or abstract |
eng |
| -- |
ara |
| 049 ## - Acquisition Source |
|---|
| Acquisition Source |
Deposit |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.404 |
| 092 ## - LOCALLY ASSIGNED DEWEY CALL NUMBER (OCLC) |
|---|
| Classification number |
658.404 |
| Edition number |
21 |
| 097 ## - Degree |
|---|
| Degree |
Ph.D |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) |
|---|
| Local Call Number |
Cai01.18.06.Ph.D.2023.Ma.A. |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Authority record control number or standard number |
Marwa Mohamed Abd Al Aziz Al Mowafy, |
| Preparation |
preparation. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Accreditation impact on enhancing customer relationship management and the organizational performance in egypt : |
| Remainder of title |
Case study / |
| Statement of responsibility, etc. |
By Marwa Mohamed Abd Al Aziz Al Mowafy; Supervisor Prof. Dr. El-Sayed Ahmed El-Sherpieny, Prof. Dr. Lobna Eid Mohamed Al Tyeb, Dr. Basma Ezzat Hassan Mohammed. |
| 246 15 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
تأثير الاعتماد في المنظمات علي تحسين ادارة علاقات العملاء والأداء في مصر : |
| Remainder of title |
دراسة حالة / |
| 264 #0 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
2023. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
130 Leaves : |
| Other physical details |
illustrations ; |
| Dimensions |
30 cm. + |
| Accompanying material |
CD. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rda content |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
Unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Thesis (Ph.D)-Cairo University, 2023. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Bibliography: pages 128-130. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Accreditation in healthcare is a crucial process that ensures healthcare organizations meet certain quality and safety standards. When viewed through the lens of project management, accreditation can be seen as a comprehensive project that involves several key project management principles and phases.<br/>1. Initiation: This phase involved defining the purpose and scope of the accreditation process, accrediting the body, set goals, and initiate the project. the project's feasibility, objectives, and stakeholders are identified.<br/>2. Planning: Project planning involves setting specific tasks, milestones, and timelines for the accreditation process by detailed project plan, resource allocation, and establishing quality measures to meet accreditation standards.<br/>3. Execution: This stage involves the implementation of the plan, start to make necessary changes, addressing deficiencies, and ensuring compliance with the standards set by the accrediting body. <br/>4. Monitoring and Controlling: Regular assessment and monitoring are to ensure the process stays on track. <br/>5. Closure: Once the lab has met the necessary standards and requirements, the accreditation process is completed; final evaluations, documentation of the process, and potentially obtaining the accreditation certification.Throughout the entire accreditation process, effective communication, stakeholder engagement, risk management, and documentation is essential aligning with core project management principles. Accreditation is emerging as a preferred framework for building quality medical laboratory systems in resource-limited settings. Despite the low numbers of laboratories accredited to date, accreditation has the potential to improve the quality of health care for patients through the reduction of testing errors and attendant decreases in inappropriate treatment. Accredited laboratories can become more accountable and less dependent on external support. Efforts made to achieve accreditation may lead to improvements in the management of laboratory networks by focusing attention on areas of greatest need and may accelerate improvement in areas such as supply chain, training, and instrument maintenance. Laboratory accreditation may have a positive influence on performance in other areas of healthcare systems by allowing laboratories to demonstrate high standards of service delivery. <br/>Accreditation may provide an effective mechanism for health system improvement yielding long-term benefits in the quality, cost-effectiveness, and sustainability of public health programs. Further studies are needed to strengthen the evidence on the benefits of accreditation and to justify the resources needed to implement accreditation programs aimed at improving the performance of laboratory systems. The variability of test results and the frequency of errors may be reduced by implementing and monitoring a comprehensive laboratory quality management system. In developed country settings, this has included participation in regular proficiency testing (PT) and enrollment in accreditation programs. Accreditation provides verification that laboratories are adhering to established quality and competence standards deemed necessary for accurate and reliable patient testing and the safety of staff and the environment. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
أصبح اعتماد المنظمات الصحية من المتطلبات الحكومية لتقديم الخدمة الطبية للعملاء و تماشيا مع الرؤية الاسترايجية و أهداف 2030 للدولة المصرية اصبح مهما تقديم خدمة بجودة عالية ضامنا سلامة المرضي و مستخدمي الخدمة الطبية في كل القطاعات شاملا التأمين الصحي و برغم انه تم اعتماد الكثير من المعامل في مصر لم يتم عمل دراسة علي تاثير الاعتماد علي الخدمة و اثرها علي التحسين المستمر و جودتها و الحصول علي ولاء و رضاء العملاء <br/>و في البحث تم دراسة :اثر الاعتماد على الاداء وتحسين مؤشرات الاداء و اثر الاعتماد على ادارة خدمة العملاء ورضاء العملاء داخل المعامل الطبيه. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE |
|---|
| Issues CD |
Issues also as CD. |
| 546 ## - LANGUAGE NOTE |
|---|
| Text Language |
Text in English and abstract in English. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Project Management |
| Source of heading or term |
qrmak |
| 653 #0 - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
CRM(Customer Relationship Management |
| -- |
KPIs(Key Performance Indicators ) |
| -- |
EGAC (The Egyptian Accreditation Council ) |
| -- |
GAHAR(General Authority for Health Accreditation & Regulations |
| -- |
accreditation |
| -- |
QMS |
| -- |
medical laboratory |
| 700 0# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
El-Sayed Ahmed El-Sherpieny |
| Relator term |
thesis advisor. |
| 700 0# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lobna Eid Mohamed Al Tyeb |
| Relator term |
thesis advisor. |
| 700 0# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Basma Ezzat Hassan Mohammed |
| Relator term |
thesis advisor. |
| 900 ## - Thesis Information |
|---|
| Grant date |
01-01-2023 |
| Supervisory body |
El-Sayed Ahmed El-Sherpieny |
| -- |
Lobna Eid Mohamed Al Tyeb |
| -- |
Basma Ezzat Hassan Mohammed |
| Universities |
Cairo University |
| Faculties |
Faculty of Graduate Studies for Statistical Research |
| Department |
Department of Project Management |
| 905 ## - Cataloger and Reviser Names |
|---|
| Cataloger Name |
Sara Salah |
| Reviser Names |
Huda |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Thesis |
| Edition |
21 |
| Suppress in OPAC |
No |