Thesis (Ph.D)-Cairo University, 2024.

Bibliography: pages 96-107.

Background: The world is entering an era that requires the use of new abilities, particularly soft skills. Those skills encompass cognitive, interpersonal, and intellectual, as well as practical capabilities. They can be learned and improved through appropriate training efforts, as well as combined to achieve complex personal and organizational outcomes. Aim: The study examined the impact of soft skills educational program for head nurses on their knowledge and skills. Design: A quasi-experimental research was utilized. Setting: This study was conducted at the New Kasr El-Aini Teaching Hospital which provides paid services it includes all specialties; the hospital is affiliated to Cairo University Hospitals. Subjects: Convenience sample (n=33) of head nurses at the selected departments and critical care units. Tools: Data was collected via three tools: 1st Personal characteristic data tool, 2nd soft skills knowledge questionnaire, and 3rd an observational checklist of soft skills practices. Results: The study revealed significant statistical differences in total soft skills knowledge and soft skills knowledge dimensions during assessment periods. The total mean score across all dimensions increased significantly from (x̄ =16.40) pre-program to (x̄ =27.60) post-program and (x̄ =21.00) at follow-up. All (100%) and (76.7%) of head nurses had high satisfactory knowledge level immediately post program and 3 months post program respectively, compared to (83.3%) of them had unsatisfactory knowledge level preprogram. Additionally, there were significant differences in total observed head nurse’s soft skills mean scores and all dimensions, with the overall total mean score increased from (x̄ =56.96) pre-program to (x̄ =97) post-program and (x̄ =76.75) at follow-up. Also, the majority (97%) of head nurses had unsatisfactory level of observed soft skills preprogram. While, all of them (100%) had highly satisfactory level of observed soft skills immediately post program and satisfactory level three months post program Conclusion: The study found a significant improvement in head nurses soft skills knowledge test scores, and soft skills practice immediately and three months after program implementation compared to preprogram. Moreover, the highest percent of them had high satisfactory knowledge level immediately post program and 3 months post program respectively. All of them had highly satisfactory level of observed soft skills immediately post program and satisfactory level three months post program compared to preprogram. Recommendations: Administrators should encourage application of information technology system to equip nurses with advanced soft skills, administrators should implement regular soft skills training programs for nursing staff to enhance their knowledge and practices of soft skills, to improve patient, and organizational outcomes, and conduct regular monitoring to identify gaps.

فى الأونة الأخيرة تعد المهارات اللينة من أكثر المهارات المطلوبة في أي مكان عمل. كما أنه أصبحت المنافسة جادة و خطيرة بين الموظفين في مكان العمل، وهناك حاجة إلى قوى عاملة عالية الجودة لمواجهة التحديات المستقبلية. ولذلك يقوم أصحاب العمل بتعيين موظفين جدد ذو المهارات اللينة .
وتعد المهارات اللينة مهمة للتطوير المهني ، والحفاظ على العلاقات الشخصية والتواصل الفعال .وهناك العديد من المهارات اللينة التي يجب تطبيقها في مكان العمل وتشمل (مهارات التفكير، ومهارات التعامل مع الآخرين والتعاون، وإدارة تكنولوجيا المعلومات، والقيادة, وحل النزاعات، والتفاوض، وحل المشكلات، واتخاذ القرارات )، لذلك يجب أن يبدأ تدريب المهارات اللينة للممرضين أثناء الدراسة لضمان أداء فعال في بيئتهم الأكاديمية وكذلك في مكان عملهم في المستقبل.

Issues also as CD.

Text in English and abstract in Arabic & English.